Furniture Delivery & Returns – Mlivingdecor

Furniture Delivery & Returns

Verification - Processing - Shipping- Delivery

 

Please check your online account for updates regarding shipping and other customer service requests for faster service.
 
scheduled delivery and signature is needed for all of our larger items. We'll send you an email with scheduling information when your order ships.
 
FREE Ground Level Entry
 
Our free delivery service will drop-off any packages outside the ground floor entrance of your home, apartment building, or condo. From there it's up to you, so we advise having a friend (or two) on hand to assist with doorways and stairs.
 
Generally you can expect the furniture to arrive at your door/driveway or curbside. it take about 3 – 7 business days for processing and ship out if all items in stock and pass our quality control also it take longer time if items not in stock. We recommend asking a family member or friend for an extra hand.Transit time 3 – 15 business days or longer depend your location and weather or traffic.
 
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No
 
$299 Room of Choice
 
Need a little extra help? Upgrade to in home delivery, and we'll make sure your packages are not only inside your home, but carried to the room of your choice. We'll also carry items up stairs ideal for apartment and condo dwellers.
Transit time 3 – 15 business days or longer depend on your location.
 
Missed or broken parts.
We hand select  to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.
 

Special order

All special order none cancellation. Special order take about 3 – 6 moths or longer depend on manufacture and supplier.

 
Product guarantee:
 
We stand behind all the products we sell, and your satisfaction is our top priority. If you're not pleased with the quality of your purchase please use contact form below with a detailed explanation of the item and will be happy assist! 
 
Return Policy.

A. We are confident that you will be pleased with your purchase. If you are not satisfied or it does not fit as well as you hoped in your space or match your décor, you won’t be stuck with an item you cannot use or that you do not want. You may return it anytime before it ships and get a complete refund. All returns must be authorized by us prior to shipping. Please e-mail us prior to shipping and we will provide return shipping instructions. Returned items must be shipped to us within 30 days of receipt. Returns are only accepted in their original boxes, and should be un assembled. Once an item has been assembled it is no longer returnable. Remember, All returns are subject to round trip shipping charges. If your item was shipped “Free Shipping,” we will charge our “ACTUAL” outbound shipping charges. All returns for any reason are subject to a 20% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply Returns from the retail price. Refunds will be processed once products are returned to the distribution center. This policy is standard for all of the items on our website. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. None Cancellation on all Special order. 
 
Cancellation & Refund Policy:
 
You may cancel order within 24hrs after a order is placed for full refund. Or if you didn't receive your order with 30 business days will refund a 100%. Once a order is shipped or in transit there will be a 20% restocking and a shipping charge deducted from your refund amount.
 
Cancellation & Return Schedule Fee
Orders Cancelled within 24 hours of purchase* No Fee
Orders Cancelled after 24 hours of purchase and before Shipper contact 20% Restocking fee
Orders Cancelled after Shipper Contact, at Delivery, or after Delivery 20% Restocking fee

*If order shipped from the manufacturer within 24 hours of your purchase, we will collect a 20% restock fee.

 

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